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I am unable to use the document feeder to copy a document. I get an error message:

HP Recommended
Officejet pro 8610
Microsoft Windows 7 (64-bit)

I have an OFFICEJET Pro 8610 that gives me an error message when I try to copy from the document feeder. The message is the selected resize option can only be used when copying from scanner glass. Job canceled.

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Hi @Panamakelley55

Welcome to the HP Support Community. I'd be happy to assist you.

  • Are you trying to change the size of the copy?
  • Are you using US letter-size sheets to copy?

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.


Check the copy settings on the printer 


  1. Touch Copy, Copy Document, or Copy Photo on the printer control panel.

  2. Touch Settings or the gear icon  to access and change the following settings.

    • Resize or Size: Change the size of the copy. Options can include a list of presets, custom sizes between 25 and 400 percent of the original size, Fit to Page, and an Actual Size setting to make a borderless copy.

    • Paper Size: Select the plain or photo paper size for your copies, or select Automatic to let the printer detect the paper loaded in the tray.

    • Paper Type: Select the type of plain or photo paper for your copies.

    • Tray Selection: Select the paper input tray with the paper being used for your copies.

  3. Select Save Current Settings or Set as New Defaults to retain the settings for future copy jobs.

  4. Depending on the printer, touch Start, or return to the main Copy screen by touching Back, and then touch Start Black, Start Color, or OK to start the copy job.

Kindly refer to this document to know how to make copies. 


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

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