cancel
Showing results for 
Search instead for 
Did you mean: 
Asura
New member
1 0 0 0
Message 1 of 2
80
Flag Post
HP Recommended

I am using HP DeskJet 3635 and when i try to print in Black it is skipping between lines

HP DeskJet Ink Advantage 3635
Microsoft Windows 10 (64-bit)

I am using HP DeskJet Ink Advantage 3635 and when i try to print in Black it is skipping between lines and prints half line, please see image for more clarity. it prints fine with color and added the same in image for reference. Could you please suggest a solution.New Doc 2019-12-29 10.56.02_1.jpg

1 REPLY 1
HP Support Agent
HP Support Agent
18,583 18,489 1,059 1,161
Message 2 of 2
23
Flag Post
HP Recommended

I am using HP DeskJet 3635 and when i try to print in Black it is skipping between lines

@Asura

 

Welcome to HP support community.

 

Print a Print Quality Diagnostic page

  1. Load paper into the input tray.

  2. Open or search for the HP folder in your list of installed software programs, click the folder for your printer, and then click the name of your printer.

    The HP Printer Assistant software opens.

  3. On the HP Printer Assistant window, click Maintain Your Printer.

  4. Click the Device Services tab, and then click Print Quality Diagnostics Page ().

    Figure : Example of a Print Quality Diagnostic page without defects

    Image: Example of a Print Quality Diagnostic page without defects

 

Manually clean the area around the ink nozzles

  1. Gather the following materials:

    • Dry foam-rubber swabs, lint-free cloth, or any soft material that does not come apart or leave fibers (coffee filters work well)

    • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the ink cartridges)

         CAUTION: 

      Do not use platen cleaners or alcohol to clean the ink cartridge contacts. These can damage the ink cartridge or the printer.

  2. Press the Power button to turn on the printer, if it is not already on.

  3. Open the exterior door, and then grasp the handle and lower the ink cartridge access door to open it.

    The carriage moves to the center of the printer.

    Figure : Open the ink cartridge access door

    Image: Open the ink cartridge access door
  4. Wait until the carriage is idle and silent before you continue.

  5. Lightly press down on one of the ink cartridges to release it, and then pull the ink cartridge toward you out of its slot.

    Figure : Press down to remove the ink cartridge

    Image: Press down to remove the ink cartridge
       CAUTION: 

    Do not remove both ink cartridges at the same time. Remove and clean each ink cartridge one at a time. Do not leave an ink cartridge outside the printer for more than 30 minutes.

  6. Hold the ink cartridge by its sides.

    Figure : Hold the ink cartridge by its sides

    Image: Hold the ink cartridge by its sides.
  7. Inspect the ink cartridge contacts for ink and debris buildup.

       CAUTION: 

    Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

    Figure : Do not touch the contacts or nozzles

    Image: Do not touch the contacts or nozzles.
  8. Lightly moisten a foam-rubber swab or lint-free cloth with distilled water, and then squeeze any excess water from it.

  9. Clean the face and edges around the ink nozzle with the swab.

       CAUTION: 

    Do not clean the ink nozzle plate.

    Figure : Clean the area around the ink nozzle

    1.  

      Image: The ink nozzle and ink cartridge contacts.

      Nozzle plate - Do not clean
    2. Area surrounding ink nozzle - Do clean

    3. Ink cartridge contacts - Do not clean

  10. Either let the ink cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.

  11. Slide each ink cartridge at a slight upward angle into the empty slot, and then gently push up on each ink cartridge until it locks into place.

    Figure : Push the ink cartridge into its slot

    Image: Push the ink cartridge into its slot until it locks into place.
  12. Repeat these steps to clean around the nozzles on the other ink cartridge.

  13. Close the ink cartridge access door.

  14. Reconnect the power cord to the rear of the printer.

  15. Press the Power button to turn on the printer, if it does not turn on automatically.

You can refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation