01-08-2020 07:18 AM
Envy 5532 telling me I have incompatible cartridges, I haven't changed them they are still HP. With no luck I have tried all actions via virtual assistant
01-10-2020 02:47 PM
@ACShifnal Greetings from the HP Community!
Here are a few things you can do to resolve this issue: click here for steps.
Meanwhile, a few things you may want to know about your HP Instant Ink account page before we get into the details of resolving your concern: Click here for FAQs.
- Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.
- It also helps you understand what state your cartridges are in based on HP's data,
- Any issues will be shown with its solution using a step by step approach, to make it easier for you!
Please check your account page to see the latest cartridge information by signing into your account at "instantink.com".
If the suggested information can't be found, You may respond to the private message I've sent out and I'll help you out, accordingly
Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers:
We eagerly await your response,
Help us, help you.
And Take care.
I am an HP Employee