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‎01-08-2020 01:15 PM

HP Recommended
Product: HP Envy 7855 and HP64XL

Several month ago i purchased backup ink for my HP Envy 7855. I bought it from Amazon.  I just opened the box and the cartridge didn't fit in the printer because I accidentally bought HP 61XL tricolor instead of HP 64XL tricolor.  I had to go buy the correct cartridge but now have this open but unused wrong cartridge sitting on my desk.  What an expensive mistake and what a waste of a perfectly good, but wrong, cartridge.  The only comforting fact is I see how many others have done the same thing.  Any suggestions?

1 person had the same question
1 REPLY 1

‎01-10-2020 02:04 PM

HP Recommended

Hi @ejsst

Welcome to the HP Support Community. I'd be happy to assist you.

 

I understand your concern and I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact.

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

 

Thank you for visiting the HP Support Community.

KUMAR0307
I am an HP Employee

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