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I can only print after using HP Print Doctor

Photosmart 5520
Microsoft Windows 10 (32-bit)

Since about 6 months ago I can only print if I get HP Print Doctor to first check the problem as the message is that the Printer is Offline.    I can however still print from my tablet wirelessly !  Any suggestions to cure this printer problem please.  Bertie 88

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HP Recommended

I can only print after using HP Print Doctor

@Bertie88 

 

➡️  First, use a different doctor:

HPPSdr.exe

Information / version file

HPPSdr.xml

 

➡️  Next, consider setting a TCP/IP port for your printer

 

If you have installation, offline, or port issues, assign a TCP/IP port for the printer.

 

Example:

  1. How-to “Create TCP Port” Contributed by greenturtle

Create TCP IP port

1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the Front panel of your Printer to get the IP address)
2. On your PC, go to Control Panel > icon view > Devices and Printers > Right-Click on the printer > Left-Click Printer Properties > Select the Ports tab.
3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
4. Type in the proper IP address for the printer.

This video resource will show you how to do it:
Create & Use TCP IP port

Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port under the Ports tab (in Printer Properties)

 

Reference and Resources – (More) Places to find help, solve problems, and learn how to use your Printer

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Photosmart 5520 e-All-in-One Printer 

 

Thank you for participating in the HP Community Forum.

We are a world community of volunteers dedicated to supporting HP technology

 

Kind Regards,
Dragon-Fur
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HP Recommended

I can only print after using HP Print Doctor

so sorry.  I have A  64 BIT  - not a 32 BIT !!  Bertie 88

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