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auctionmama
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Message 1 of 2
81
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HP Recommended

I can't get the black ink to print

HP Officejet 4620

I have replace the black cartridge twice, and all of the color ones.  Printed reports, alignment, print head cleaning, all of it.  Still can't get black ink to print.  Color works great

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HP Support Agent
HP Support Agent
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Message 2 of 2
41
Flag Post
HP Recommended

I can't get the black ink to print

@auctionmama

 

I have gone through your Post and I understand your concerns

 

Since you have already attempted all the required troubleshooting like Printhead cleaning and replacing the cartridges, I suggest you contact HP Support for Service Options

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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