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LisaShaw
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I cannot connect my HP printer to a new network (wireless key)

Microsoft Windows 10 (64-bit)

I cannot connect my Officejet 7500A Wide Format to a new network because the touchscreen is broken so I cannot access the WIfi set up wizard. I've tried using the ethernet cable and this won't work either.

It seems a shame as the printer still works but I cannot use it. Any suggestions as to how I can connect to my wifi another way?

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I cannot connect my HP printer to a new network (wireless key)

@LisaShaw 

 

Welcome to HP Support Forum. Please treat this as new router and use the following instructions to fix:


    http://www8.hp.com/au/en/campaigns/wireless-printing-center/reconfiguring-system-help3.html


Please also note: Your printer may only support 2.4GHz therefore you need to check and allow your router to broadcast both (dual) bands which are 2.4GHz and 5.0GHz.


Regards.

BH
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LisaShaw
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I cannot connect my HP printer to a new network (wireless key)

Thanks. I will try this. How do I check my router supports both (dual bandz). I have the SKY router 

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LisaShaw
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I cannot connect my HP printer to a new network (wireless key)

I cannot reconfigure the wireless settings as I cannot use the touch screen on the printer to access the settings. I cannot use the screen on the printer so these steps are not possible. 

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