11-17-2019 09:54 AM
I cannot connect my Officejet 7500A Wide Format to a new network because the touchscreen is broken so I cannot access the WIfi set up wizard. I've tried using the ethernet cable and this won't work either.
It seems a shame as the printer still works but I cannot use it. Any suggestions as to how I can connect to my wifi another way?
11-17-2019 01:05 PM
Welcome to HP Support Forum. Please treat this as new router and use the following instructions to fix:
Please also note: Your printer may only support 2.4GHz therefore you need to check and allow your router to broadcast both (dual) bands which are 2.4GHz and 5.0GHz.
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