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‎09-21-2019 01:13 PM

HP Recommended
Product: HP Officejet e-All-in-One series
Operating System: Microsoft Windows 10 (64-bit)

I tried to scan a picture this morning and when I pressed the HP Printer software icon, it stated that it could not find my printer.  Then I tried to scan from the printer and received the same error message.  I went into the "Print and Scan Doctor" utility.  It was no help.  Then I tried to use the printer for regular printing and copying.  It would not do those either.  I then proceeded to uninstall the software for the printer and reinstall it again.  I was unable to do so.  I received the following error message:  ("Install Failed"  The software required for your printer could not be installed).  

I was given some troubleshooting tips to try (rebooting the system each time) and then once again I tried to reinstall the software.  I was still unable to do so with the same results.

If anyone can help, please let me know.  I need this printer.  Thanks.

Wanda Payton
1 REPLY 1

‎09-21-2019 08:38 PM

HP Recommended

Hi, what is the printer model #?

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