01-18-2020 01:35 PM
HP OfficeJet Pro 8630.
I want to be able to set Windows to have the printer select proper tray automatically, based on paper size loaded in each tray.
I've loaded U.S. 10 envelope in Tray 1.
I've loaded Letter paper in tray 2.
In "HP Officejet Pro 8630 Embedded Web Server", logged in as admin:
Under "Settings" > Paper Settings:
I have set "Letter" as default paper size for Tray 2.
I cannot select "U.S. 10 envelope" in default paper size for Tray 1. It is not a choice on the drop-down menu. There are many other choices, but "U.S. 10 envelope" is not in the list.
Is this a bug? Or am I missing something?
01-21-2020 01:11 PM
Welcome to the HP Support Community.
Let's try doing from the Printer control panel: 1. Make sure the printer is turned on. 2. Make sure you have turned on automatic selection of paper source. 3. From the printer control panel display, touch and slide your finger across the screen and touch Setup. 4. Touch Tray Setup, touch Default Tray or Tray Lock, and then select the appropriate option.
If the issue persists, let's do a firmware update: https://support.hp.com/in-en/document/c02919168
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!
Have a great day!
I am an HP Employee
01-22-2020 05:10 PM
Thank you for answering.
1) There is nowhere in the control panel to set the paper size.
2) The firmware on the printer was and is already on the most recent firmware. To confirm, I downloaded the firmware from hp.com and ran the executable. It found the printer, and the status message was "not applicable"
Any other ideas? I suspect it is a bug in the firmware.
01-23-2020 01:51 PM
Have you tried checking the print settings on the PC?
Refer to the steps mentioned in this document under 'Paper type, size, and input tray settings'. Make these changes under printer preferences in Devices and printers window.
If the issue persists, try creating a custom size
Refer to this document to know how.
Hope this helps! Keep me posted.
I am an HP Employee