cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New member
1 0 0 0
Message 1 of 2
70
Flag Post
HP Recommended

I changed my color cartridge and error code C4EB8802 appeared and I can't use my printer now.

HP PHOTOSMART D110A
Microsoft Windows 7 (32-bit)

I changed my color cartridge and error code C4EB8802 appeared and I can't use my printer now. I can turn it on but that is it. All of the lights flash continuously.

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
2,013 2,003 94 118
Message 2 of 2
25
Flag Post
HP Recommended

I changed my color cartridge and error code C4EB8802 appeared and I can't use my printer now.

Hi @Trewhit,

 

Welcome to the HP Support Community. I'd be happy to assist you with the "error code C4EB8802" issue

 

Let's start by performing a power reset on the printer.

 

Reset the product

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  1. Unplug the power cord from the wall outlet.
  2. Wait at least 60 seconds.
  3. Plug the power cord back into the wall outlet.
  4. Reconnect the power cord to the printer.
  5. Turn the printer on. HP recommends plugging the printer directly into a wall outlet

check if you are able to make copies from the printer. If no, then this is considered to be a hardware failure. I would recommend you contact HP for available service options. Please visit Contact HP and fill in the product details to get the tech support number.

 

If you are able to make copies. Let's try these steps.

 

Press Windows Key + R for Run Command – Type spool – Right on Printers folder – From the drop-down click on Properties – Click on Security Tab – Click on Edit under Group or user names – One by one give permissions for all – Click on Apply and then OK.

 

Next, launch Control panel -> Hardware and Sound ->Device and Printers -> Right on the Printer -> Printer Properties -> Security Tab -> under Group or user names – One by one give permissions for all – Click on Apply and then OK.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 Have a great day! 

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation