cancel
Showing results for 
Search instead for 
Did you mean: 
SMdeJL
New member
1 0 0 0
Message 1 of 2
63
Flag Post
HP Recommended

I could print documents but not photos, now I can't print anything.

HP Inkjet 6978

I could print documents but not photos, now I can't print anything. This is the 3rd HP printer (all different series) we've purchased in as many months with the same problem each time and not an IT person to actually talk to and fix the issue(s). How do I speak to a real person?

1 REPLY 1
HP Support Agent
HP Support Agent
18,503 18,411 1,057 1,157
Message 2 of 2
20
Flag Post
HP Recommended

I could print documents but not photos, now I can't print anything.

@SMdeJL

 

Welcome to HP support community.

 

Which operating system is installed on the computer to which this printer is connected?

Are you getting any error message while printing?

 

Reply with the requested information for more assistance.

Cheers.

Sandytechy20
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation