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Message 1 of 2
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I have a Close tray message but the tray IS CLOSED.

HP Recommended
hp officejet pro 9015
Microsoft Windows 10 (64-bit)

I get a 'Close Tray' message even though the tray IS CLOSED. Rebooting, opening,closing tray does nothing for the error.

this is a brand new printer and have only printed the test page.

Anthony

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HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @antknee

Welcome to the HP Support Community. I'd be happy to assist you.

 

Perform the steps mentioned in this document to resolve this issue. (Applies to Officejet 9015)

Make sure there are no plastics or cardboards left behind in the printer. Remove all packaging material.

 

Kindly refer to this document to know how to load papers in the input tray.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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