cancel
Showing results for 
Search instead for 
Did you mean: 
JimKilpatrick
New member
1 0 0 0
Message 1 of 2
53
Flag Post
HP Recommended

I have a HP 6978,printer carthridge tray does not move

HP Office Jet 6978
Microsoft Windows 10 (64-bit)

I want to change the starter ink cartridges.  I open the top and cartridge tray does not move, I don't have a cartridge jam message and I can not move the tray manually.  I don't have access to change the cartridges and I don't think they are moving for printing.

1 REPLY 1
HP Support Agent
HP Support Agent
6,316 6,303 457 500
Message 2 of 2
22
Flag Post
HP Recommended

I have a HP 6978,printer carthridge tray does not move

@JimKilpatrick, Welcome to HP Support Community!

 

If you have already performed the steps from the document 'Carriage Jam' or 'E3' Error Displays and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation