08-16-2019 11:47 AM
I have an 8600 (n911g)
Printouts were, self clean did not help.
I removed the printhead and flushed all reservoirs with filtered warm water and replaced head and also fitted a new black cartridge - yellow, cyan and magenta had been replaced before cleaning the printhead in an attempt to correct the print issue, so are new and have not printed yet (all 4 are genuine cartridges.)
The printer now says that Yellow, Cyan and Magenta cartridges are all damaged and must be replaced - but they haven't been used!
I tried the reset procedure - 4 presses of the back arrow - and did a semi-reset.
Printer now immediately jumps to "cartridges damaged" after boot up.
cannot get to reset menu now.
All I get is the replace cartridge animation
If I install the black cartridge only, it says I must use the setup cartridge that came with the printer!
I am reluctant to throw more cartridges or a printhead at this printer.
08-18-2019 01:40 PM
I'm afraid this seems to be a hardware issue with the printhead/ink cartridges. Since you have already performed all the troubleshooting steps, please contact our HP Support team for Service Options:
1) Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the appropriate option based on your preference.
6) Fill the web-form and proceed further.
Keep me posted for any other assistance.
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