I have a Hp 8600 Plus (N911g). Print "Cartridges are Damaged"

[russ171]

I have an 8600 (n911g)

Printouts were, self clean did not help.

I removed the printhead and flushed all reservoirs with filtered warm water and replaced head and also fitted a new black cartridge - yellow, cyan and magenta had been replaced before cleaning the printhead in an attempt to correct the print issue, so are new and have not printed yet (all 4 are genuine cartridges.)

The printer now says that Yellow, Cyan and Magenta cartridges are all damaged and must be replaced - but they haven't been used!

I tried the reset procedure - 4 presses of the back arrow - and did a semi-reset.

Printer now immediately jumps to "cartridges damaged" after boot up. 

cannot get to reset menu now.

All I get is the replace cartridge animation

If I install the black cartridge only, it says I must use the setup cartridge that came with the printer!

I am reluctant to throw more cartridges or a printhead at this printer.

Any ideas?

Regards

Russ

[Kumar0307]

@russ171

I'm afraid this seems to be a hardware issue with the printhead/ink cartridges. Since you have already performed all the troubleshooting steps, please contact our HP Support team for Service Options:

1) Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

Keep me posted for any other assistance.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!