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I have a MAC and a new HP printer, series 3830. I’m trying to print and I cannot take the pause off.

OfficeJet 3830
macOS 10.15 Catalina

I have a new HP printer and cannot get the pause off so I can print. What do I need to do with my MAC and printer. Thx

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I have a MAC and a new HP printer, series 3830. I’m trying to print and I cannot take the pause off.

Hi @Selke1

Welcome to the HP Support Community. I'd be happy to assist you.


The printer cannot print because a print job is stuck in the print queue. The stuck print job cannot be deleted or canceled and prevents further print jobs from printing. The Delete Job button is gray and does not respond.

Image:  Print job window showing one job in process with a printer not responding message

Step 1: Clear the print queue

Close an scanning apps that might prevent jobs from printing, and then clear the queue.

  1. Close Apple Image Capture, HP Easy Scan, and HP Scan, if they are open.

  2. Click Finder, select Applications, click Utilities, and then double-click Terminal.

  3. Type Cancel -a, and then press Enter.

  4. Close the Terminal window, and then restart the computer.

  5. Try to print. If the issue persists, continue to the next step.

Re-installing the printer using the AirPrint driver may resolve this issue, let us try these steps:


Please ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list.

4.) Click the plus sign, click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.

Select AirPrint from the Use menu

6.) Try to print.


Hope this helps! Keep me posted. 


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