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Stephen39
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I have a new HP Envy 5000 All-in-one Series installed 4 weeks ago.

HP Envy 5000 All-in-one Series
Microsoft Windows 10 (32-bit)

I have new HP 5000 All-in-one series set-up 4 weeks ago. It has a cable to my computer. It worked fine till BT came to up-grade our ropey WiFi in the house. Then it stopped printing and I cannot get it going again. Rather indicates that it was working on WiFi and not using the cable, doesn't it! How do I get it going again. I have tried uninstalling and re-installing, but although it says it is working, it isn't. How do I get it going again?

Stephen39

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I have a new HP Envy 5000 All-in-one Series installed 4 weeks ago.

@Stephen39,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are unable to print from your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

  • Are you able to make a copy?
  • What is the wireless light status on the printer?
  • Is the router configured for 2.4GHz or 5GHz frequency?

Meanwhile, I recommend you follow the below steps and check if it helps.

 

The HP Print and Scan Doctor might get this sorted out

 

Please download and run the HP Print and Scan Doctor from this Link: https://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

 

Run PSDR v5.0.2 

Once the PSDR detects the Printer, it will show up the IP address and Software Status. 

Select the correct Printer and click on Next. 

PSDR will check if the Printer is on the Network and communication between the PC and the Printer. Once the connection check is done, click on Fix Printing 

Once PSDR goes through all checks and automatic fixes, click on Print a test page. 

Regardless if PSDR printed the test page or not, click on “NO PRINT” 

PSDR will then notify you that there is an update available, click on continue, and PSDR will apply the patch and ask for a reboot. 

Post restart the PSDR will run automatically to check for more issue.  If no issue found close PSDR. 

 

Also, try using the HP Smart App and let me know if that helps. Link: https://www.microsoft.com/en-us/p/hp-smart/9wzdncrfhwlh

 

You can refer to this link: https://support.hp.com/in-en/document/c03561640 for more information on HP Smart App

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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