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I have a new HP laptop and when I send color pages to print it will print in black and gray.

HP PAVILION X360
Microsoft Windows 10 (32-bit)

I bought a new HP computer and I have an old HP printer.  When I send printout from my laptop it wont print in color.  It only prints in black and gray.  I choose color in the options and it still prints in black and gray.  I uninstalled, reinstalled, driver update, everything and I still have the same problem.  I have another old computer that does not have that problem.  I can print in color in that laptop.  

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I have a new HP laptop and when I send color pages to print it will print in black and gray.

Hi @VVR2008

Welcome to the HP Support Community. I'd be happy to assist you.

 

I understand you are not able to print in color from your PC. Let us try these steps:

  • Try making a standalone copy in color and check if that works. By this, we can conclude if this is a hardware or a driver issue.
  1. On the PC, go to Control panel > Devices and printers > Add a printer(at the top) 
  2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
  3. Select 'Add a printer using a TCP/IP address'
  4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
  5. Type in the 'IP address in Hostname or IP address' box, click next
  6. Proceed to the next steps by following the on-screen instructions.
  7. Try printing in color.

If the issue persists, Install the printer using Windows built-in driver

Refer to this document to know how. Try printing.

 

I hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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