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Littledaddie
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I have a new cumputer HP Pavilion and new printer HP Officejet 9012 and get gibberish for printer

5NL15AV
Microsoft Windows 10 (32-bit)

This problem only happens with the new computer all other devices print well wish the printer.

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I have a new cumputer HP Pavilion and new printer HP Officejet 9012 and get gibberish for printer

@Littledaddie Greetings from the HP Community!

Here are a few steps to help resolve this concern:

 

Step 1: Cancel the print job

Cancel the print job before performing a printer reset.

  1. In Windows, search for and open Control Panel.

  2. Under Hardware and Sound, click View devices and printers.

  3. Double-click the printer icon, and then double-click See What's Printing.

    The print queue opens.

  4. Click the print job you want to cancel, and then click Document.

  5. Click Cancel, and then click Yes to confirm the selection.

    NOTE: 

    If the lights on the printer continue to blink after you cancel the print job, the computer is still sending the job to the printer. Either delete the job from the print queue or wait until the computer finishes sending information. The printer returns to its ready state.

Continue to the next step.

 

Step 2: Reset the printer

Resetting the printer can often resolve printing issues.

  1. With the printer turned on, disconnect the power cord from the printer.

  2. Unplug the power cord from the power source.

  3. Wait 60 seconds.

  4. Reconnect the power cord to a wall outlet and to the printer.

    NOTE: 

    HP recommends plugging the printer directly into a wall outlet.

  5. Turn the printer on.

Try to print. If the issue persists, continue to the next step.

 

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 3 ONWARD

(By the end of this article all the issues should be resolved)

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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