Resolve Windows 10 or update issues on HP computer or printer– Click Here
I have a paper jammed behind the feeder tray. I understand that the feeder tray cannot be removed so how do I remove the paper?
Please follow the video provided in this link to remove paper jam.
Remove Paper Jam
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After reviewing the hp videos I decided to have a repair person check it out. So I disconnected the printer and happened to turn it upside down and there was the jammed paper! I removed the jamb and I'm back in business!
So why didn't hp suggest checking the bottom?
Good to hear that you were able to resolve the paper jam issue.
w.r.t. your question on why HP did not suggest checking the bottom, I will check the possibility of send this feedback to the team. Thank you for your suggestion.
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