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I have an HP Envy 5530 Printer and a Lenovo Laptop. I now cannot print, it is not recognised. Why?

HP ENVY 5530 Printer

I recently upgraded my Windows 10 software on my Lenovo laptop.  Immediately afterwards when I went to print it did not recognise my HP ENVY 5530 Printer as the default printer which it has been for years.  II have tried everything to reinstall my HP Printer and failed.  Can anyone help please.  I am a 71 year old pensioner in lockdown and this is the last thing I needed.

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I have an HP Envy 5530 Printer and a Lenovo Laptop. I now cannot print, it is not recognised. Why?

Hi,

 

You have mentioned that you have upgraded the OS to windows 10, after that was the printer installed?

 

go to www.hp.com/go/tools and download the HP print scan doctor and run it.

 

it will look for any problems and help you resolve it.... if case if it doesn't please get back with the results of the print scan doctor. like what did it detect and what its indicating.

 

 

Although I am an HP employee, I am speaking for myself and not for HP.
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I have an HP Envy 5530 Printer and a Lenovo Laptop. I now cannot print, it is not recognised. Why?

I installed the latest version of Windows 10 recently.  At that time, the default printer was, and always been my HP ENVY 5530.  The software update when complete semed okay.  First time afterwards on trying to print a document it had changed my default printer to something like SCAN ONLY HP ENVY.......  I had never seen this before and it did not work.  It had erased completely my default option as show above.  I have been through all the Microsoft and HP stuff to date including Troubleshooter and HP Print/Scan Doctor.  From memory last output was, "No Devices Found".  I will look at your link and get back to you but to date nothing has worked.  

 

Thank you for responding ad I appreciate your help.   

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I have an HP Envy 5530 Printer and a Lenovo Laptop. I now cannot print, it is not recognised. Why?

If it says that no devices detected that means its not seeing any HP printers drivers in the computer.

 

please follow the below steps to check if the drivers are installed or not

 

Simply press the Windows key + R shortcut to bring up the Run dialog, or open the Command Prompt. Type control printers and press Enter. The Devices and Printers window will open immediately. here you will see your HP printer icon, if you dont HP printer icon  here then it means the printer is not installed yet.

 

Please check this and get back for further assistance.

 

 

 

Although I am an HP employee, I am speaking for myself and not for HP.
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I have an HP Envy 5530 Printer and a Lenovo Laptop. I now cannot print, it is not recognised. Why?

Thanks for your response to my problem.  I have tried a few things since I first posted but no further forward.  I tried as you suggested HP Print & Scan Doctor 5.3.1.  I downloaded the software they suggested and tried to connect the printer via Wireless.  It was unsuccessful - "Printer unable to be installed over the network" .   I also tried Search HP online resources for a solution but nothing yet.   I have had my HP Envy 5530 as my default printer for a number of years and it is aligned to same laptop over that time,a Lenovo.  This has all arisen since upgrading Windows software to 10.  It has removed the printer from being my default printer and from the list of options.  Only other strange thing I can tell you, I can still print from my Apple Smartphone and the default printer with that is my HP ENVY 5530.....!  Any further help greatly appreciated.    ColinL999:  22/05/20.

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I have an HP Envy 5530 Printer and a Lenovo Laptop. I now cannot print, it is not recognised. Why?

Hi,

 

Thanks for trying the steps. Now since the computer has windows 10 installed, we will try using hp smart to install the printer on the comp. follow the below doc, there is a video that will give you step by step approach.

 

https://support.hp.com/in-en/document/c04675142

 

 

 

 

Although I am an HP employee, I am speaking for myself and not for HP.
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I have an HP Envy 5530 Printer and a Lenovo Laptop. I now cannot print, it is not recognised. Why?

Hi Silvyg

 

Apologies for not getting back to you sooner and thank you once again for your help.  My young grandson was taken into hospital at age nine weeks, so things have been busy.  I will aim to do what you suggest on Monday 25 May.  I really appreciate your patience and assistance.  

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I have an HP Envy 5530 Printer and a Lenovo Laptop. I now cannot print, it is not recognised. Why?

Hey no problems.....try the steps any other time when you are free.... hope your grandson is better now. 

Take care of your health too..

Although I am an HP employee, I am speaking for myself and not for HP.
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