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PJNC
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I have an OfficeJet Pro 6978. Sometimes when I turn if off, it just sits and spins. What can I do?

Dell Inspiron
Microsoft Windows 10 (64-bit)

Dell Inspiron Computer, HP OfficeJet Pro 6978. Software Product: N/A. This is just a printer turning off problem. 

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I have an OfficeJet Pro 6978. Sometimes when I turn if off, it just sits and spins. What can I do?

Hi @PJNC

 

Welcome to the HP Support Community. I'd be happy to assist you with the printer issue. 

 

Let's try these steps to reset the printer - 

 

1) Take out the cartridges. 
2) Unplug the power cord from the printer & wall. 
3) Wait for 30 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Insert the cartridges back into the printer.

 

Update the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

 

ope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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