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I have an Officejet 8620 and when trying to print from a PDF file I am unable to stop two sided prin

Officejet 8620
macOS 10.13 High Sierra

I am unable to stop two sided printing when trying to print from a PDF file.  No matter what I do the printer continues 2 sided.

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I have an Officejet 8620 and when trying to print from a PDF file I am unable to stop two sided prin

@Bummie, Welcome to HP Support Community!


I understand you are unable to set the printer to print single-sided. This could be an issue with the printer driver settings or the installed drivers itself.


Refer to the document HP Printers - Print Settings Guide (Mac)  to understand the settings. Also, check the following steps to disable two-sided printing-


When you set up a duplex printing job, the settings might carry over to the next print job. Additionally, some HP printers come with a duplex printing set as the default. To change back to one-sided printing, turn off the duplex setting in the Print window.

To preserve duplex or one-sided settings for future print jobs, complete the print job with the desired settings, click the Presets menu, select Save Current Settings as Preset, and then give the preset a name such as One-Sided Documents.

Save a new Preset print job


If the issue persists, we can try to remove and add the printer. Follow the steps below in sequence-



ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 


Remove and add the printer

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign, and then delete the printer.


Select printer and click the minus sign

Click the Plus sign, and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint


Select AirPrint from the Use menu


Click Add to add the printer to the list.

Try to print.


Keep me posted for further assistance.


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

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