06-12-2019 08:54 AM - last edited on 06-14-2019 09:05 AM by kevin-t
I put a new cartridge, multi colored, in my computer. When it printed out the alignment paper, the only thing that showed on the paper, was the red arrows & the blue squares. I scanned the sheet anyway, but the alignment failed. I tried several times. I also tried trouble shooting by turning on the computer & unplugging it, then plugging it back in. One time after doing that I got the whole alignment sheet to print out. I scanned it, but still the alignment failed. I also tried cleaning the cartridge & connecters, waiting 10 minutes for them to dry, but it still failed. I even returned that cartridge & got another one, but the same thing happened. Do I need a new printer?
06-14-2019 03:47 PM
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- What is the exact model for your printer?
- What is the operating system you are using?
- What is the exact issue you are facing?
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I am an HP Employee
06-15-2019 10:16 AM
The model is G510n. I'm not sure what you mean by operating system I'm using, but if you mean my computer, I have an E machine, HDMI. I use windows 10. I have had this printer for years. I've changed cartridges several times with no problems. This time I bought a new multi colored cartridge. I put the cartridge in and printed out the alignment sheet. It didn't look the same, but I didn't know what was different. The only thing that showed up was the 3 red arrows on top & the blue squares at the bottom. I placed it on the scanner and hit OK. The alignment failed. I did it 2 more times, then tried trouble shooting. I turned on the power and unplug the electrical cord. I plugged it back in, then tried again. This time the full sheet printed out and I realized it was the black print and squares missing. I put that paper on the scanner, but the alignment still failed. I then tried cleaning the cartridge & connecters. I let it dry 10 minutes then tried again , several times. I never got the full alignment sheet again, just the red arrows & blue squares. I returned that cartridge & got another one. I tried the new one & had the same problem. That's when I wrote to HP. HELP Please!
06-15-2019 04:19 PM
I recommend you follow the steps in the below article and check if it helps.
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I am an HP Employee