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I have installed replacement cartridges in my HP ENVY Photo 7855 and keep getting cartridge errors.

Example: HP ENVY Photo 7855
Microsoft Windows 10 (32-bit)

ENVY Photo 7855 cartridge errors and have reinstalled the cartridges, turned printer off, unplugged and plugged back in.  I put the old cartridges (HP 64 ) back in, but both cartridges are out of ink.

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I have installed replacement cartridges in my HP ENVY Photo 7855 and keep getting cartridge errors.

@KarenLB1, Welcome to HP Support Community!

 

If you have already performed the steps from the document  HP Printer Does not Print and Error Indicates Faulty Ink Cartridge and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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