I have mistakenly removed the copper contact strip from a new cartridge. What can I do about it?

[bernmca]

First time I have changed an ink cartridge and didn't know the little copper sticker should not be removed until it was too late.

[Jeet_singh]

Hi @bernmca,

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I understand you are having an issue with the ink cartridge on your HP DeskJet printer. Don't worry I'll be really glad to help you with this,

After reviewing your post, I see that you have mistakenly removed the copper strip from the new cartridges, this indicates that the cartridge is defective. I would personally suggest you contact our HP phone support so that they can help you replace the ink cartridge.

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

If you have any troubles, let me know and I will do my best to help!

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[bernmca]

Hi Jeet, many thanks for your reply. Unfortunately my husband decided the cartridge was useless and promptly binned it without my knowledge, so we'll never know if your solution would have solved my problem. Sorry for wasting your time. Best wishes, Bern.

[Jeet_singh · Accepted solution]

Hi @bernmca,

Thanks for your reply! 🙂

As I mentioned in the previous post removing copper contacts from the ink cartridge will make is defective and nothing can be done to fix that.

And I really appreciate you working with me.

Feel free to reach out if you need any other assistance.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Have a great day! 🙂