cancel
Showing results for 
Search instead for 
Did you mean: 
Milton_Keen Honor Student
Honor Student
2 0 0 0
Message 1 of 2
30
Flag Post
HP Recommended

I have to keep getting Windows 10 drivers reset on my Envy 4527 otherwise I have no colour

Envy 4527
Microsoft Windows 10 (64-bit)

I have to keep getting Windows 10 drivers reset to print in colour. Photocopy still works in colour so assume problem with drivers on Windows 10. I don't understand this, I'm 69 years old have to keep paying people to reinstall. This printer can not be fit for purpose. Told I have latest April drivers and latest Windows 10 update, Is it me or crappy printer?

1 REPLY 1
HP Support Agent
HP Support Agent
6,200 6,079 570 646
Message 2 of 2
14
Flag Post
HP Recommended

I have to keep getting Windows 10 drivers reset on my Envy 4527 otherwise I have no colour

Hi @Milton_Keen

 

Welcome to the HP Support Community. 

 

Try these steps -

 

Step 1 HP Print and Scan Doctor - 

Click on this link to download and run HP Print and Scan Doctor 

 

Step 2 Re-install the printer drivers - 

1. In the search box, type and open "Uninstall a Program".

2. Look for HP Printer software.

3. Right-click to uninstall.

4. In the search box, type and open “Devices and printers”.

5. In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.

6. Open the run command with the "Windows key + R" key combo. 

7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).

8. Click on the "Drivers" tab.

9. Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.

10. Select Ok.

11. Select Apply and Ok on the Print Server Properties windows.

12. Close Devices and Printers Once the software and drivers are removed.

13. Restart the computer.

14. Download and install the software and drivers from here.

15. Click on the downloaded file and follow the on-screen instructions. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation