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I installed a new ink cartridge into my HP Envy 5540 printer and it keeps telling me to remove and r

HP 62 black ink

I installed a new black ink cartridge into my HP Envy 5540 and it displays "remove and reinstall the indicated ink cartridge..."I have done this several times.  I then unplugged unit for 30 sec. and tried to install again with no results.  I followed steps to update firmware and it displays "most current updates have been installed".  I reinstalled old cartridge and no "ink cartridges problem" was displayed.  Could the new ink cartridge be defective?

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I installed a new ink cartridge into my HP Envy 5540 printer and it keeps telling me to remove and r

Hi @Jess92

 

Welcome to the HP Support Community. I'd be happy to help you with the cartridge error.

 

Please try these steps - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

If the issue still persists, I'd suggest you Contact HP in your region regarding this. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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