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AKGS
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I just bought HP Deskjet2131 printer.But, I can't take prints of pdf file

Desktop
Microsoft Windows 7 (32-bit)

I just bought HP Deskjet2131 printer.But, I can't take prints of pdf file.Its standalone Desktop PC.The printer can't set as default also.Please advice me.Thank You.

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HP Recommended

I just bought HP Deskjet2131 printer.But, I can't take prints of pdf file

@AKGS,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are unable to print pdf files and facing issues setting the printer as the default printer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you root uninstall the printer and then reinstall it and check whether the issue is resolved.

 

Here is how it is done.

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

 

http://hp.care/2nikIQ9

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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