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Heymj Student
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I need a regionalization reset for my inkjetpro 8600

Inkjet pro 8600

My Officejet Pro 8600 all in one needs new printer cartridges. We have ink cartridge replacements on hand but when replaced it says that the brand new ink cartridges are not commpatible or have been detected to have been used or empty. This is not true as I've tested three differnet brand new boxes of these cartridges. After a few days of research I think I've finally found out the issue. The new ink cartridges are CN045ANwhere the old ones are CN045A. This means that these new cartridges are only for use in the US and Canada. I am in the US and I purchased these printers through Staples website in the US.

 

After reading other people having the exact same issue, I've realized I need a Regionalization Reset. I've tried using the contact support and typing in the printers SN but it is out of warranty. I do have brand new ink cartridge replacements.  I've tried typing in the product number on the contact support website for the ink cartridges but find nothing. I can't find any phone number or anything for any type of customer support, so this is my last option.

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Provost Provost
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I need a regionalization reset for my inkjetpro 8600

You will need to Contact HP to request a "Regionalization Reset". There should not be any charge for this, it is covered as part of the cartridge warranty. You will need to have access to your computer and printer while on the line with HP.   HP's web page on the subject is here.

 

To get warranty coverage you will need to go to the Contact HP page, then enter the information for your printer.  At this point it will say "Manufacturer's warranty has expired"  To the right of this it will say "See details".  Click the "See details" link, which will open another page with more details.  Near the bottom of the text will be a paragraph that says:  

 

HP has checked your product information, including the product and serial numbers, to determine your warranty results. 

 

The legal warranty expiration date is based on the date of purchase, as indicated on your receipt. If you feel these results are incorrect, you may submit a dispute for review. Dispute this 

 

Click on the "Dispute this" link in the warranty page, this will ask for some additional contact information.  Fill out the contact information, then in the bottom section select:

 

Dispute reason  


  Issue with my Accessories, Supplies and/or Software. 

In the comment section indicate that you need a regionalization reset and your cartridges are in warranty.

 

Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button ------V

If my answer was helpful please click the "Thumbs Up" to say "Thank You"----------V

Provost Provost
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I need a regionalization reset for my inkjetpro 8600

BTW, before calling for a regionalization reset you should confirm this is the issue.  From the printer's front panel get to the home screen (if not already), then touch the ink drops icon at the top of the screen.  This will bring up the ink levels.  Next click on "more" or click on one of the ink levels.  That will bring up a screen that shows the supported cartridges.  If the printer has been locked to a region* it will show something like "HP 950/950XL, HP 950/950XL Z20".  If the Z designation is anything other than Z10 you will need the regionalization reset.  Z10 is the US/Canada.

 

* The Officejet 8600 series printers were shipped unregionalized.  In ~ January 2017 HP introduced regionalized 950/951 series cartridges.  The printer will lock itself to the first regionalized cartridges installed in the printer.  I have seen many cases where folks in the USA bought cartridges on Amazon (or some other sellers) and got Z20 (Europe) cartridges in the early days of this regionalization.

Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button ------V

If my answer was helpful please click the "Thumbs Up" to say "Thank You"----------V

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation