Showing results for 
Search instead for 
Did you mean: 
Level 1
6 2 0 0
Message 1 of 2
Flag Post
HP Recommended

I need to delete email address without pin on HP envy 7855

Pavilion 550xx
Microsoft Windows 10 (64-bit)

I have a HP envy 7855 with a wrong email address for scanning so obviously I don't have a pin, and can't delete it (why would I need a pin to delete something on my own printer) I see other post with the  same problem but different devices, I tried to follow those instruction to no avail.

HP Support Agent
HP Support Agent
11,479 11,480 1,052 1,238
Message 2 of 2
Flag Post
HP Recommended

I need to delete email address without pin on HP envy 7855

Hi @monkeyhead


Welcome to the HP Support Community. I'd be happy to assist you with the scan to email. 


I'd suggest you setup scan to email once again and leave the prompt to set username and password blank. 


Let's try these steps - 


Step 1 Setup Scan to Email -

1.) Click Start, and then click Programs.

2.) Click HP, click the name of the printer, and then click Scan to Email Wizard.

3.) In the Outgoing Email Profiles dialog, click the New button. The Scan to Email Setup dialog opens.

4.) On the 1. Start page, enter the sender's email address in the Email Address field.

5.) In the Display Name field, enter the sender's name. This is the name that will display on the printer control panel.

6.) On the 2. Authenticate page, enter the SMTP Server and Port Number.

7.) If you are using Google™ Gmail for email service, select the Always use secure connection (SSL/TLS) check box.

7.) Select the Maximum Size of Email from the drop-down menu.

9.) If the SMTP server requires authentication to send an email, select the Email Log-in Authentication check box, and then enter the User ID and Password, and then click Next.

10.) On the 3. Configure page, to automatically copy the sender on email messages sent from the profile, select Include sender in all email messages sent out successfully from the printer, and then click Next.

11.) On the 4. Finish page, review the information and verify all the settings are correct. If there is an error, click the Back button to correct the error. If the settings are correct, click the Save and Test button to test the configuration.

12.) When the Congratulations message displays, click Finish to complete the configuration.


Step 2 Scan to Email - 

1.) Load the document on the scanner glass according to the indicators on the printer.

2.) From the Home screen on the printer control panel, touch the Scan icon .

3.) Touch Scan to E-mail.

4.) Touch Send an E-mail.

5.) Select the From address that you want to use. This is also known as an "outgoing email profile."

6.) Touch the To button and select the address or group to which you want to send the file. Touch the Done button when finished.

7.) Touch the Subject button to add a Subject line.

8.) Touch the Next button.

The scan settings will display on the printer control panel screen.

9.) To change any of the scan settings, touch the Settings button, and then select the desired settings.

After selecting the desired settings, continue to the next step.

10.) Touch the Scan button to start the scan job. 


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day! 

I am an HP Employee

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation