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I own a new HP3830 and installed new cartridges. It says that they are not recognized.

macOS 10.14 Mojave

Printer not recognizing cartridges

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I own a new HP3830 and installed new cartridges. It says that they are not recognized.

Hi @Gini2

 

Welcome to the HP Support Community. I'd be happy to assist you with the ink cartridge error. 

 

Let's try to reset the printer and clean the ink cartridges. Refer to step#1 and 2 from here - HP Inkjet Printers - Ink Cartridge Errors

 

Also, try updating the printer's firmware. Refer to this document for steps - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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