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I purchased 2 65XL Black cartridges for my Envy5660 printer. Not working

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I  purchased 2 black 65xl cartridges for my envy 5660. when the in use Cartridge ran out, i replaced it with a new Cartridge. i am getting an error msg "remove and reinstall the indicated ink Cartridge, making sure it is correctly installed, and then touch OK.". I have done this several times, i even opened and installed the other new Cartridge that i purchased and still the same message. I cleaned the copper area and still the same message. I can't get anyone on the phone to replace the Cartridges. What do i do?

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HP Support Agent
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@Wyette34, Welcome to HP Support Community!

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

 

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

TEJ1602
I am an HP Employee

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