12-23-2019 05:23 PM
I don't have an error message issue. I am trying to find out how to reinstall the photo tray to my HP Envy 7640 printer. I inadvertently removed the tray completely to pull out paper that was in the way. Now I can't get the photo tray back into the printer.
12-26-2019 08:51 AM
@Gale5, Welcome to HP Support Community!
Is there any broken part on the tray, check with the flashlight inside the printer. The photo tray isn't a removable part as per the user manual.
I would recommend you reach out to the HP Support in your region for further assistance.
Hope this helps!
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