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‎10-04-2017 12:02 PM

HP Recommended
Product: DeskJet 3630

Hi, my printer is online but since I enrolled on 29th September, I haven't yet received my first Instant Ink catridge so I have had to use a differnt one and it says I can't receive a new one unless I put in an Instant Ink catridge. I'm worried because I'm paying the monthly sum and I dont know how to get the 1st catridge so that I can receive a new one when my ink is running low...

Please help!

Thanks,

Michelle

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6 people had the same question
4 REPLIES 4

‎10-05-2017 04:04 AM

HP Recommended

Hi,

Please use the link below to login to your account and check if you have any shipments pending. Your welcome pack should arrive within around 10 days of enrolling.

https://instantink.hpconnected.com/ie/en/r

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‎10-05-2017 06:17 AM

HP Recommended

Hey @Kiboi1, 

 

Welcome to the HP Support Forums, my name is Andrea and I with the HP Instant Ink Support department, I may be able to help you a little further.

 

If you could send me a private message with your email address associated with your account and I will check and see whats happening for you.

 

@Donal_M is correct it does take about 10 business days for the welcome kit to arrive with your first set of Instant Ink cartridges. 

 

Thanks,

Andrea
-HP Instant Ink Support

A-Roxy
I work on behalf of HP


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‎10-07-2017 03:34 PM - edited ‎10-07-2017 03:38 PM

HP Recommended

Thank you so much! I received an update email that the shipment was on its way and it arrived today. All good now, God bless!

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‎10-09-2017 07:32 AM

HP Recommended

@Kiboi1 Fantastic!

 

If you need anything else please don't hesitate to reach out to us here on the HP Support forums.

 

Thanks,

Andrea
-HP Instant Ink Support

A-Roxy
I work on behalf of HP


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