I upgraded to Infinity XFI and while my printer is connected to the network, it is not printing

[tmonaco]

I recently upgraded to Infinity XFI and while my Inkjet 6960 printer is connected to the network, it is not printing. Our IOS devices say "no air printer" but it says it is connected at the printer and on my wifi. When I reset the network at the printer, it works briefly but then goes back to the same thing. Any suggestiojns?

[TEJ1602]

@tmonaco, Welcome to HP Support Community!

Follow the steps below to isolate and resolve the issue-

Make sure AirPrint is enabled on the printer

Your printer has its own website for printer configuration called the Embedded Web Server (EWS). Open the EWS to check if AirPrint is enabled.

1. In the Wireless menu on the printer or on the Wireless Test Report, you previously printed, find the printer IP Address.

2. Open the Safari browser on your Apple device.

3. Type the IP address in the search bar, and then tap Go to open the EWS.

   

4. Tap Network, tap AirPrint, and then tap Status.

   

5. In the Redirecting to Secure Page message, tap OK.

   

6. In the This Connection is Not Private window, tap Show Details, and then tap visit this website to view the AirPrint status settings.

   

7. If the status is Off, tap Turn on AirPrint.

   

Also, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

Try printing.

Hope this helps! Keep me posted. 

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