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‎04-25-2019 06:47 AM

HP Recommended
Product: OfficeJet Pro 8710
Operating System: Microsoft Windows 7 (64-bit)

I've been paying for Instant Ink ever since I installed my printer, and I've been charged for Ink that I have never received so this seems to me like it is a scam! Has anyone else had the same issues?

1 REPLY 1

‎04-25-2019 10:08 AM

HP Recommended

Hi @TonyZacc

 

Welcome to the HP Support Community. 

 

You will only get cartridges when your printer tells us you need them. HP Instant Ink cartridges are extra high capacity, and they contain months-worth of ink depending on your usage.

 

HP will send you replacement cartridges before you run out of ink. When your enrolled printer is connected to the Internet, your printer automatically orders ink for you because it knows when you are low on ink.

 

Have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. 

 

Check next to your profile Name, you should see a little blue envelope, please click on it. 


Let me know.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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