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‎06-29-2020 08:16 AM

HP Recommended
Product: HP OfficeJet Pro 8020 series

I've dislodged the cover (with the "flip" paper catcher) from the paper tray. Can't align  and reclick the 2 "pincher buttons" on the sides. Thank you for any tips.

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-30-2020 07:45 PM

HP Recommended

Re HP OfficeJet Pro: Thanks for your reply. I finally took the paper tray and the cover away from the printer and tried to match them. No dice. Final solution: leaving the tray aside, I clicked the cover into the underside of the paper slot "ceiling". Once that was secure, I slid the paper tray in underneath. I hope others will have success, as well.

View solution in original post

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3 REPLIES 3

‎06-30-2020 04:11 PM

HP Recommended

@Vicki227

 

Welcome to the HP Support Community.

 

Could you send us a picture of what exactly you're referring to?

 

Thanks 🙂


I am an HP Employee

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‎06-30-2020 07:45 PM

HP Recommended

Re HP OfficeJet Pro: Thanks for your reply. I finally took the paper tray and the cover away from the printer and tried to match them. No dice. Final solution: leaving the tray aside, I clicked the cover into the underside of the paper slot "ceiling". Once that was secure, I slid the paper tray in underneath. I hope others will have success, as well.

2 people found this reply helpful
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‎07-02-2020 05:17 PM

HP Recommended

@Vicki227

 

Good to know that issue is resolved.

Feel free to contact us in the future of you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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