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I want to start the scan from the pc but it doesn't work.

Hp Office jet 8600 Pro
Microsoft Windows 10 (64-bit)

Hallo,

Now I see that is not possible to start the command scan a document from the icon on the desktop. When I do the double clik on the icon it doesn't work.

Do you have a solution to solve this problem.  What can be the raison decause it doesn'twork ?

What shoul'd I do for that ?

Thank you in advance for the help an the collaboration.

GPMAnnotazione 2020-04-29 190438 printer hp.jpg

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HP Support Agent
HP Support Agent
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I want to start the scan from the pc but it doesn't work.

@zumpa53

 

Welcome to HP support community.

 

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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I want to start the scan from the pc but it doesn't work.

The proposed didn't work.

I appreciated your effort  but I don't have benefit.

Tahnk you very much

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I want to start the scan from the pc but it doesn't work.

@zumpa53

 

This might require remote access of the computer to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

 

Sandytechy20
I am an HP Employee

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