I was part of the instant ink scheme. But I have run out of ink and had not ink sent.

[DH2603]

I have an Hp deskjet 3735

i received ink last year (I am an occasional printer) and my printer has run out of ink. I tried to sign in but it doesn’t seem to recognise me. I have tried to sign in again (reregister)  but it wants a code from me that will need to be printed off. But without ink I can’t do this. I have followed the instructions without success. 

Should I just go and buy ink and forget about the scheme. I am really frustrated. 

[Kumar0307 · Accepted solution]

@DH2603

Welcome to the HP Support Community!

As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Keep me posted.

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[DH2603]

I followed instructions to see what’s happening. So pressed the ePrint button and The info button at the same time. But the help printed off in German. 

Can anyone help? 

Thanks