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shirleyvdm Tutor
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INK CARTRIDGE ERROR

Deskjet Ink Advantage 2135
Mac OS X 10.11 El Capitan

I have just changed my black ink cartridge and now, it won't work. It is installed correctly and it is Number 664. The little orange light keeps flashing. I have taken it out and put it back in, but no luck. What's going on? Thanks.

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HP Support Agent
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INK CARTRIDGE ERROR

@shirleyvdm, Welcome to HP Support Community!

 

Follow troubleshooting steps from this document HP DeskJet 2130, 2529 Printers - Ink Cartridge Errors.

 

If the issue persists, please reach out to the HP Support in your region regarding the service options for your printer/computer. 

 

Hope this helps! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

shirleyvdm Tutor
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INK CARTRIDGE ERROR

I have spent 2 hours looking for and following solutions online to my problem and nothing works. So, now what? I am in Ecuador, so not able to find authorized service where I am. Are you saying there is a mechanical type of problem?

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HP Support Agent
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INK CARTRIDGE ERROR

@shirleyvdm

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps. 

TEJ1602
I am an HP Employee

shirleyvdm Tutor
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INK CARTRIDGE ERROR

Hi. Thanks for your reply. I've already gone to HP sites for help and have done everything except buy a new cartridge.  Nothing works. I really hate having to buy another and there is no way to get my money back for the problem cartridge here in Ecuador. I guess I have no other option. I am afraid it won't work either.

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HP Support Agent
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INK CARTRIDGE ERROR

@shirleyvdm

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
 

Thank you

KrazyToad
I Am An HP Employee

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