cancel
Showing results for 
Search instead for 
Did you mean: 
MOUNT68-1
New member
1 0 0 0
Message 1 of 2
49
Flag Post
HP Recommended

INSTALLED IN CATRIDGE X2 GIVING AND ERROR MESSAGE ON THE PRINTER

hp ENVOY 4502

The ink cartridge on the above named printer has been installed twice and called to trouble shoot. The printer still continues to indicate the following message: The following in cartridge (s) must be replaced.  All troubleshooting instructions have been followed as per instructions from your site. Please advise.

 

Thanks.

1 REPLY 1
HP Support Agent
HP Support Agent
6,086 6,073 446 487
Message 2 of 2
20
Flag Post
HP Recommended

INSTALLED IN CATRIDGE X2 GIVING AND ERROR MESSAGE ON THE PRINTER

@MOUNT68-1, Welcome to HP Support Community!

 

If you have already performed the steps from the document  Ink Cartridge Errors and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation