01-11-2020 09:01 AM
The ink cartridge on the above named printer has been installed twice and called to trouble shoot. The printer still continues to indicate the following message: The following in cartridge (s) must be replaced. All troubleshooting instructions have been followed as per instructions from your site. Please advise.
01-13-2020 10:57 AM
@MOUNT68-1, Welcome to HP Support Community!
If you have already performed the steps from the document Ink Cartridge Errors and the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
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