cancel
Showing results for 
Search instead for 
Did you mean: 
cisco11
New member
1 0 0 0
Message 1 of 2
47
Flag Post
HP Recommended

IP missmatch

HP Envy 4501
Microsoft Windows 10 (32-bit)

I recently moved. As a result went from my own Netgear router to router provided by cable company. When I tried to connect the printer wireless system it would print. Kept getting an error report on printer network. After running a lot of troubleshooters from Microsoft and HP I still can't print wireless. Works fine on USB cable. The computer lists the IP number as identical too the IP number that the printer prints out except the last two digits are different. . Printer says its connected to wireless network. Computer is connected to wireless network. I have manually reentered both IP but they don't stick. The only solutions I find in the community that worked are from MAC's. Seems like it should be something simple this not very computer savvy operator could do but I need help. Would really like to move printer to a more convenient location.

1 REPLY 1
HP Support Agent
HP Support Agent
6,290 6,277 457 500
Message 2 of 2
19
Flag Post
HP Recommended

IP missmatch

@cisco11, Welcome to HP Support Community!

 

Follow the steps below to configure the printer on network-

 

  1. From the home screen of your printer control panel, touch the Wireless icon .

  2. Touch the Setup icon .

  3. Touch Restore Network Defaults or Restore Network Settings, and then touch Yes to confirm your selection.

  4. After the default network settings are restored, touch the back arrow, touch Wireless Settings, and then touch Wireless Setup Wizard.

    The printer searches for available networks.

  5. Touch the name of your wireless network.

  6. If your wireless network does not display in the list of wireless networks, touch Enter New Network Name, and then type the name of your wireless network.

    NOTE: 

    Type the exact network name, including any uppercase and lowercase letters.

  7. Type the WEP or WPA key (network password), and then touch Done.

    If you do not know your network password, go to Find Your Wireless WEP, WPA, WPA2 Password.

    Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.

Refer to the document  No Connection after Router or Wi-Fi Settings Change for additional help.

 

Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

TEJ1602
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation