07-19-2019 01:22 PM
trying to print an Art print onto matte archive paper - converted artwork to CMYK because it prints badly as RGB but then it comes out with a grey background?
07-23-2019 12:46 PM
@FAllison, Welcome to HP Support Community!
To provide you with an accurate solution, I would like to know the following:
- May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.
- Is the printer firmware updated? If no, refer to this link for help.
- What happens when you print a quality diagnostic report?
- Is it just an issue while printing from PS or all applications?
Keep me posted for further assistance.
I am an HP Employee