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‎12-11-2019 07:26 AM

HP Recommended
Product: HP Officejet 7510
Operating System: iOS

Hi,

When I try to print images on my HP Officejet 7510 the images come out much darker than I had expected. 
The images are much darker and do not look good. I have no idea what is wrong with the printer.

Regards,

J

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-13-2019 08:59 AM

HP Recommended

Hi @PrintingAcc

Welcome to the HP Support Community. I'd be happy to assist you with the print quality issue you are facing with your Photosmart printer.

 

Which version of iOS are you using?

Try making a standalone copy of a picture on a regular document and check if that prints fine. By this, we can conclude if this is a hardware or a driver issue.

Have you tried printing from a different device and check if the issue persists?

 

Also, make sure both the devices are up-to-date

Click here to know different methods of updating printer firmware.

Click here to know how to check for updates on your iOS device.

 

Check the estimated ink levels

On the printer control panel, touch the Ink Level Indicator icon . Replace any low or empty ink cartridges.

 

Use HP Smart app to print

Click here to download and know more about the app.

 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎12-13-2019 08:59 AM

HP Recommended

Hi @PrintingAcc

Welcome to the HP Support Community. I'd be happy to assist you with the print quality issue you are facing with your Photosmart printer.

 

Which version of iOS are you using?

Try making a standalone copy of a picture on a regular document and check if that prints fine. By this, we can conclude if this is a hardware or a driver issue.

Have you tried printing from a different device and check if the issue persists?

 

Also, make sure both the devices are up-to-date

Click here to know different methods of updating printer firmware.

Click here to know how to check for updates on your iOS device.

 

Check the estimated ink levels

On the printer control panel, touch the Ink Level Indicator icon . Replace any low or empty ink cartridges.

 

Use HP Smart app to print

Click here to download and know more about the app.

 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎12-15-2019 09:52 AM

HP Recommended

Hi,

Thank you so much, I changed a cartridge and used the app and am getting much better results. The prints are a little darker than I had expected still though, but I assume it is because my screen is so bright.

I tried copying a photo I had, and found that the image still came out much darker than the original photo. I then changed the black ink cartridge and found that the image copied perfectly.

Thanks Kumar!

Was this reply helpful? Yes No

‎12-15-2019 09:52 AM

HP Recommended

I also found that using the HP app, I got much better image quality. 

Was this reply helpful? Yes No

‎12-17-2019 05:35 AM

HP Recommended

@PrintingAcc

 

That's great! Happy to hear that.

 

If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

Asmita
I am an HP Employee

Was this reply helpful? Yes No
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