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‎07-28-2020 04:23 AM

HP Recommended
Product: HP Deskjet Ink Advantage 1515 All-In-One
Operating System: Microsoft Windows 10 (64-bit)

Hi, I received a printer bought in Saudi Arabia and the original ink cartridge is 650 black/ coloured. Now I used it here  in the Philippines and recently I bought HP 678 cartridge as a compatible replacement. However after installing it says that "incompatible cartridge". How do I make this work? please help me what to do, this printer is for education purposes of my children. Thank You.

8 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-28-2020 10:24 AM

HP Recommended

@Tonton23, Welcome to HP Support Community!

 

We need to perform a regional reset on the printer to resolve this issue. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset, and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

1 person found this reply helpful
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6 REPLIES 6

‎07-28-2020 10:24 AM

HP Recommended

@Tonton23, Welcome to HP Support Community!

 

We need to perform a regional reset on the printer to resolve this issue. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset, and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No

‎08-22-2020 01:18 AM

HP Recommended

I have the same case as TONTON. Appreciate if you can assist me with the regional setting to use HP678 as replacement for HP650. I bought my  HP Deskjet Ink Advantage 1515 All-In-One in UAE and I am using it here in Philippines.

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‎08-22-2020 01:23 AM

HP Recommended

Hi TOTON23, I have exactly the same situation as yours. Appreciate if you can send me the solution given to you. As I am having difficulty contacting HP support here in Phils.

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‎08-22-2020 08:50 AM

HP Recommended

Hi TONTON I do also have the same problem... Hopefully you can help to fix this since you got the solution already. THANKS

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‎08-23-2020 07:03 AM

HP Recommended

Hi, i have the same problem. i bought mine from UAE. can you share the solution to this pls. I'll appreciate of you do. thanks

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‎09-25-2020 08:40 AM

HP Recommended

Hi Tonton,

 

After the regional printer reset, were you able to use your new ink 678 for this printer model?

 

Would appreciate your response.

 

Thanks!

 

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