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‎02-03-2020 07:52 PM

HP Recommended
Product: HP Envy 4511 All in One Printer
Operating System: Microsoft Windows 10 (32-bit)

I have the HP Envy 4511 Printer and I keep getting the incompatible cartridges message but when I open up the printer the ink cartridges don't move over. I have tried to look up different things on the HP website but can not find anything relevant. I have updated the firmware and also restarted the printer. 

 

I am out of options. There is not any way I can even take out the ink cartridges because they don't move over. 

 

 

1 REPLY 1

‎02-06-2020 09:31 AM

HP Recommended

@sm1105

 

Welcome to the HP Support Community.

 

If you've performed all the steps from here: https://support.hp.com/us-en/product/hp-envy-4510-all-in-one-printer-series/7588794/model/7709715/do..., I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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