02-03-2020 07:52 PM
I have the HP Envy 4511 Printer and I keep getting the incompatible cartridges message but when I open up the printer the ink cartridges don't move over. I have tried to look up different things on the HP website but can not find anything relevant. I have updated the firmware and also restarted the printer.
I am out of options. There is not any way I can even take out the ink cartridges because they don't move over.
02-06-2020 09:31 AM
Welcome to the HP Support Community.
If you've performed all the steps from here: https://support.hp.com/us-en/product/hp-envy-4510-all-in-one-printer-series/7588794/model/7709715/do..., I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.
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