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‎05-03-2020 06:57 AM

HP Recommended
Product: OfficeJet Pro 8600
Operating System: macOS 10.15 Catalina

I have an OfficeJet Pro 8600 that was purchased in the USA...but for the past 4-years we have been living in Costa Rica and using cartridges procured locally. We are now back in the USA and with new cartridges (regional code Z10), I am now receiving an error message that the cartridges are not compatible. They are the HP 950 (black) and 951 (color) cartridges...purchased from Best Buy.

 

All of my early research recommended cleaning (done...did not work) and a Regionalization Reset. Help?!?!

1 REPLY 1

‎05-07-2020 09:02 AM

HP Recommended

Hi @JOMO5639

 

Welcome to the HP Support Community. 

 

I have sent you a private message with the regional reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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