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Incompatible Ink Cartridge message with HP cartridge installed

HP Officejet Pro 8600
Microsoft Windows 10 (64-bit)

NUMEROUS threads/questions on this issue. New "geniune HP" cartridges are installed and we receive "Incompatible Ink Cartridge" as an error message. The only viable solutions I have seen are to use the old, accepted cartridges and refill them or buy a new different brand printer. This is a serious issue with HP mentality to fill up the landfills with these perfectly fine machines and no fix?! YEP - I'm in the "buy a new non-HP printer" category...sometimes you have to know when to cut your losses and move on to a better company. Bye, Felicia!

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Incompatible Ink Cartridge message with HP cartridge installed

Hi @FrustratedPam

 

Welcome to the HP Support Community. 

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

I have escalated your issue to HP’s Support Team in your region. They will review and check for possible options available, if any, to resolve your issue.  You should be contacted within 2-4 business days (this does not include weekends or holidays).  Response times may vary by region

 

Hope this helps

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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