Incompatible Printer Cartridge

[beasanibel]

We have an HP Envy 4500 printer bought in Germany. It says inside it uses 301 cartridges. As we lived in Latin America the past four years, we have there used 122 cartridges as these are the once allowed from HP for use in Latin America. Now, back in Germany, we needed a new cartridge and bought a new 301 cartridge. However, we get error messages (cartridge not intended for use with this printer). What do we do?

[Bob_Headrick · Accepted solution]

You will need to Contact HP to request a "Regionalization Reset". There should not be any charge for this, it is covered as part of the cartridge warranty. You will need to have access to your computer and printer while on the line with HP. You will also need to have a set of cartridges for the new region, once the reset is complete cartridges from the original region will no longer work.  HP's web page on the subject is here.

To get warranty coverage you will need to go to the Contact HP page, then enter the information for your printer.  At this point it will likely say "Manufacturer's warranty has expired"  To the right of this it will say "See details".  Click the "See details" link, which will open another page with more details.  Near the bottom of the text will be a paragraph that says : 

HP has checked your product information, including the product and serial numbers, to determine your warranty results.The legal warranty expiration date is based on the date of purchase, as indicated on your receipt. If you feel these results are incorrect, you may submit a dispute for review. Dispute this >  

Click on the "Dispute this" link which will ask for some additional contact information.  Fill out the contact information, then in the bottom section select:  

Dispute reason  

  Issue with my Accessories, Supplies and/or Software. 

In the comment section indicate that you need a regionalization reset..

[beasanibel]

Thank you so much, worked fine, problem solved!